Payments & security
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We accept all common payment methods, including credit cards, PayPal, Apple Pay, Google Pay and Klarna.
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Yes, we use state-of-the-art SSL encryption to ensure that all payment and customer data is transmitted securely.
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Yes, with Klarna you can conveniently order on account and only pay after receiving the goods.
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Yes, VAT is shown in full on your invoice.
Shipping & delivery
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Shipping usually takes 2-4 working days within Germany. International delivery times vary depending on the region.
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We work with reliable partners such as DHL and Hermes to ensure that your order arrives quickly and safely.
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We ship free of charge within all EU countries from an order value of €49. Below this amount, we charge a flat rate of €4.90.
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Yes, after dispatch you will receive a tracking number that you can use to track the status of your delivery at any time.
Guarantee & Service
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Yes, we offer a 6-month anti-perforation guarantee on material and manufacturing defects.
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Please contact us via our support form with a photo of the fault and we will find a quick solution.
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Unfortunately not, but we will replace the product free of charge in the event of manufacturing defects.
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Our customer service is available by e-mail, telephone or via our contact form. We respond within 24 hours.
Returns and refunds
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Yes, you can return unworn and unwashed socks within 30 days.
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Once we have received and checked your return, we will refund the amount within 7 working days using the original payment method.
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Within Germany, we will cover the return costs for you. Internationally, the customer bears the costs.
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Use our returns form on the website, print out the returns label and take the parcel to your nearest post office.