Payments & Security
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We accept all major payment methods including credit cards, PayPal, Apple Pay, Google Pay and Klarna.
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Yes, we use state-of-the-art SSL encryption to ensure that all payment and customer data is transmitted securely.
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Yes, with Klarna you can conveniently order on account and only pay after receiving the goods.
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Yes, the VAT is shown in full on your invoice.
shipping
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Shipping usually takes 2-4 working days within Germany. International delivery times vary by region.
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We work with reliable partners like DHL and Hermes to ensure your order arrives quickly and safely.
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We ship free of charge within all EU countries for orders over €49. Below this amount we charge a flat rate of €4.90.
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Yes, after shipping you will receive a tracking number with which you can track the status of your delivery at any time.
Warranty & Service
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Yes, we offer a 6-month anti-puncture warranty against defects in materials and workmanship.
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Please contact us via our support form with a photo of the problem and we will take care of a quick solution.
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Unfortunately not, but if there are manufacturing defects we will replace the product free of charge.
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Our customer service can be reached by email, telephone or via our contact form. We will respond within 24 hours.
Return and Refund
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Yes, you can return unworn and unwashed socks within 30 days.
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After receipt and inspection of the return, we will refund you the amount via the original payment method within 7 working days.
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Within Germany we will cover the return shipping costs for you. Internationally, the customer bears the costs.
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Use our returns form on the website, print out the return label and take the package to the nearest post office.